fatcat Casino & Sportsbook Data Care

This page describes what we collect when you use fatcat and how we keep that data protected. Our privacy approach is built on transparency—we explain which data we collect, why we collect it, who has access to it, and what rights you have over your information.

We at fatcat collect personal data to provide our services: account setup, payment processing, identity verification, customer support, and fraud prevention. We do not sell your data to third parties. We share information only with payment processors, identity-verification vendors, and legal authorities when required by law. Our servers and data processors may be located outside your jurisdiction; by using fatcat, you consent to this data handling.

Our services are available only where local law permits. If you have questions about how we handle your data, contact our support team via your account dashboard.

What Data We Collect at fatcat

We collect data in several categories. Account data includes your email, username, password (hashed), phone number, and registration date. Payment data includes the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details for mobile banking, local payment, online payment, e-wallet transfers), transaction amounts, and timestamps. Identity data—collected during KYC verification—includes your government ID number, full name, date of birth, address, and proof-of-residence documents. Gaming data includes your bets, spins, results, account balance, and withdrawal requests. Support data includes any messages you send to our customer-support team, screenshots, and account-recovery requests.

We collect this data to operate fatcat: processing your deposits and withdrawals, verifying your identity to comply with financial regulations, detecting fraud, responding to support requests, and improving our platform. We also use gameplay data to update your leaderboard rankings in slot tournaments, calculate your account balance, and settle sportsbook wagers based on official tournament results.

Account data: Email, username, phone, registration date. Used for login and account recovery.
Payment data: Payment method, transaction amounts, timestamps. Used to process deposits and withdrawals.
Identity data: Government ID, name, date of birth, address, proof of residence. Used for KYC verification and regulatory compliance.
Gaming data: Bets, spins, results, balance, wagers. Used to calculate account balance and settle wagers.

How We Use Your Data on fatcat

We use your data to provide the services you request. Payment data allows us to process your deposits and withdrawals through your chosen method. Identity data enables KYC verification, which is legally required before withdrawal. Gaming data powers our platform—tracking your balance, calculating payouts, updating leaderboard rankings in slot tournaments, and settling sportsbook wagers after official results are announced.

We also use your data for fraud prevention and account security. Our monitoring systems detect unusual login patterns, multiple failed password attempts, and suspicious transactions. If we detect potential fraud, we may freeze your account pending investigation. We keep logs of all account activity for dispute resolution; if you contest a payout or transaction, we review these logs to verify our calculations.

Your email and phone are used to send you account notifications, withdrawal confirmations, and password-reset links. We may also contact you during published business hours if our support team needs additional information to process your request.

Third Parties and Data Sharing at fatcat

We do not sell your data. We share information only with vendors who provide essential services on our behalf. Payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment method and transaction details to process deposits and withdrawals. Identity-verification vendors receive your government ID, name, address, and proof-of-residence documents to conduct KYC verification. These vendors are contractually bound to keep your data confidential and use it only for their specified purpose.

We may disclose your data to legal authorities if required by law, court order, or regulatory investigation. We do not disclose more information than legally required. If you have questions about whether we have shared your data with a third party, contact our support team with details of your concern.

Jurisdiction note: Our servers and data processors may be located outside your jurisdiction. By using fatcat, you consent to your data being processed in jurisdictions outside Indonesia.

Your Rights and Data Deletion on fatcat

You have the right to access your data at any time. Log into your fatcat account and view your profile information, payment history, gaming activity, and support tickets. You can update your email and phone number through account settings. We retain your account data for at least five years after account closure or your final activity, whichever is later, to comply with financial-record retention laws and dispute resolution.

You have the right to request deletion of your account. Contact our support team and request account closure. We will freeze your balance pending final withdrawal, delete your password and email from active systems, and retain your transaction history for compliance purposes. Once deleted, you cannot reopen the same account; you must register anew with a different email if you wish to use fatcat again.

You have the right to object to data processing. If you believe we are processing your data unlawfully or for purposes beyond what we have disclosed, contact our support team in writing. We will investigate and respond within 30 days.

Cookies and Tracking on fatcat

We use cookies to store your login session, remember your username, and track your gameplay activity for analytics. These cookies are essential to operating fatcat; without them, you would need to log in repeatedly and your account balance would not load. We do not use cookies to track your behaviour outside fatcat or to share data with advertisers.

Your browser settings allow you to disable cookies; however, disabling them will prevent fatcat from functioning. We also collect basic analytics data—page views, device type, browser version—to identify bugs and improve our platform. This data is aggregated and does not identify you personally.

Regional Compliance and Data Transfers

Our services are jurisdiction-restricted. We operate only in jurisdictions where online gaming is legally permitted. Users are responsible for confirming that their access to fatcat complies with their local laws. We do not collect data from users in jurisdictions where online wagering is prohibited.

If you have privacy concerns or believe we have mishandled your data, contact our support team through your fatcat account dashboard or email. We investigate all complaints and respond within published business-hours windows. Our support team provides English assistance and can escalate your concern to our data protection officer if necessary.

Our Commitment to Data Protection at fatcat

We at fatcat use industry-standard encryption (SSL) to protect your data in transit. Your password is hashed using salted algorithms and never stored in plaintext. Payment information is stored in PCI-DSS compliant vaults. Identity documents are encrypted and stored separately from your gaming activity. We conduct regular security audits to identify vulnerabilities and patch them promptly.

We understand that trust is essential to your experience on fatcat. We are transparent about what data we collect, why we collect it, and who can access it. We do not sell your information to advertisers or data brokers. We comply with financial regulations in jurisdictions where we operate, including anti-money-laundering laws that require identity verification.

Our privacy policy may change as we update our services or comply with new regulations. We will notify you of material changes by email to your registered address. Your continued use of fatcat after notification constitutes acceptance of the updated policy. If you have questions about this policy, contact our support team via your account dashboard.