fatcat Casino & Sportsbook Terms

When you open an account on fatcat, you agree to our terms governing account use, deposits, withdrawals, and gameplay across our sportsbook, live-dealer tables, and slot games. We set out these terms to ensure fair play, protect your account, and clarify what we do and do not do as your gaming platform.

Our terms apply to all users accessing fatcat from supported jurisdictions. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. Our services are available only where local law permits.

This page covers account opening, deposits and withdrawals, bonus terms, dispute resolution, and our jurisdiction notice. For specific questions about our terms, contact our support team during business hours.

Account Opening and Eligibility

To open an account on fatcat, you must be of legal age in your jurisdiction and provide accurate personal information. We require your full name, email address, date of birth, and residential address. During account creation, you choose a username and password; we recommend a strong password combining uppercase, lowercase, numbers, and symbols.

Before your first withdrawal, we require identity verification (KYC). You must upload a government-issued ID (passport, national ID card, or driver's license) and proof of residence (utility bill, bank statement, or recent government letter dated within three months). Our verification team reviews documents during business hours; most approvals complete within one business day. Once verified, you can withdraw funds to your original deposit method.

We reserve the right to suspend or close accounts that violate our terms, engage in fraudulent activity, or breach local regulations. If your account is suspended, we will notify you via email and explain the reason. You may appeal suspension through our support team.

Deposits and Withdrawals on fatcat

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). Deposits appear instantly in your account and are available for play immediately. Your balance is unified across all fatcat games—sportsbook, live dealers, and slots—so deposits serve all game types.

Withdrawals are available to verified accounts. You can withdraw to any of your original deposit methods. mobile banking and local payment transfers typically settle within hours; bank transfers may require 1–2 business days depending on your bank's processing schedule. We do not charge withdrawal fees. If a withdrawal appears delayed, contact our support team with your transaction ID.

We reserve the right to request additional verification documents before processing large withdrawals. This protects your account and ensures compliance with financial regulations. Requests are handled during business hours; most additional verifications complete within one business day.

Bonus Terms and Conditions

fatcat occasionally offers promotional bonuses to new and existing players. Any bonus offer is subject to specific terms published at the time of promotion. Bonuses may carry wagering requirements, game restrictions, or time limits. We publish all bonus terms clearly before you accept an offer; you are responsible for reading and understanding those terms.

Bonuses are credited to your account as account balance and are subject to our standard withdrawal policy. If you withdraw before meeting bonus conditions, the bonus may be forfeited. We reserve the right to cancel or modify bonus offers at any time, with notice to affected players.

Gameplay and Fair Play

All games on fatcat operate under certified random-number generation (RNG) for slots and live-dealer outcomes for table games. Sportsbook odds are set by our trading team and may shift based on market movement. We do not manipulate outcomes, odds, or payouts. If you believe a payout was miscalculated, contact our support team with your bet details; we can review transaction logs and correct any errors.

We prohibit account sharing, use of automated betting tools, and collusion with other players. Accounts found in violation of these rules will be suspended and funds forfeited. We monitor for suspicious activity and reserve the right to investigate any account we believe is in breach.

Dispute Resolution

If you believe fatcat has made an error or treated you unfairly, contact our support team via email or help chat. Include your account username, transaction ID, and a detailed description of the issue. Our team will investigate and respond within two business days. If you are not satisfied with our response, you may escalate your complaint to our management team for further review.

We maintain transaction logs and broadcast footage for all games. These records are used to resolve disputes fairly and transparently. If we determine an error occurred, we will correct your account balance immediately.

Jurisdiction Notice

fatcat operates under the laws of our jurisdiction of incorporation. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations.

If you access fatcat from a jurisdiction where our services are not permitted, we reserve the right to suspend or close your account and forfeit any balance. We comply with all applicable financial regulations, including anti-money-laundering (AML) and know-your-customer (KYC) requirements.

Supported regions

fatcat operates in supported jurisdictions across Southeast Asia. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang may access our platform where local law permits.

Payment methods

We accept online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet).

Support hours

Our support team provides English-language assistance during business hours. Response times vary; most inquiries receive replies within 24 hours.

Our Commitments and Limitations

We do not guarantee uptime, though we work to maintain platform availability. Temporary outages may occur for maintenance or technical reasons. During outages, your account balance remains secure and accessible once service is restored. We do not accept liability for losses incurred during platform downtime.

We do not offer refunds for losses incurred during normal gameplay. All bets are final once confirmed. If you believe a technical error caused an incorrect payout, contact our support team immediately with evidence; we will investigate and correct genuine errors.

These terms are subject to change at any time. We will notify you of material changes via email. Continued use of fatcat after notification constitutes acceptance of updated terms. If you do not agree with changes, you may close your account and request a withdrawal of your balance.

• We protect your account with SSL encryption and two-factor authentication options.
• We process withdrawals to verified accounts within standard timeframes for each payment method.
• We resolve disputes by reviewing transaction logs and broadcast footage.
• We comply with KYC and AML regulations in all supported jurisdictions.
• We do not manipulate game outcomes or odds.

For questions about these terms, contact our support team. We are here to help clarify our policies and assist with account or gameplay issues.